Adapting conversational strategies in information-giving human-agent interaction

Abstract

In this work, we focus on human-agent interaction where the role of the socially interactive agent is to optimize the amount of information to give to a user. In particular, we developed a dialog manager able to adapt the agent's conversational strategies to the preferences of the user it is interacting with to maximize the user's engagement during the interaction. For this purpose, we train an agent in interaction with a user using the reinforcement learning approach. The engagement of the user is measured using their non-verbal behaviors and turn-taking status. This measured engagement is used in the reward function, which balances the task of the agent (giving information) and its social goal (maintaining the user highly engaged). Agent's dialog acts may have different impact on the user's engagement depending on several factors, such as their personality, interest in the discussion topic, and attitude toward the agent. A subjective study was conducted with 120 participants to measure how third-party observers can perceive the adaptation of our dialog model. The results show that adapting the agent's conversational strategies has an influence on the participants' perception.