Lean back or lean in? Exploring social loafing in human–robot teams

Abstract

Introduction: Thanks to technological advances, robots are now being used for a wide range of tasks in the workplace. They are often introduced as team partners to assist workers. This teaming is typically associated with positive effects on work performance and outcomes. However, little is known about whether typical performance-reducing effects that occur in human teams also occur in human–robot teams. For example, it is not clear whether social loafing, defined as reduced individual effort on a task performed in a team compared to a task performed alone, can also occur in human–robot teams.Methods: We investigated this question in an experimental study in which participants worked on an industrial defect inspection task that required them to search for manufacturing defects on circuit boards. One group of participants worked on the task alone, while the other group worked with a robot team partner, receiving boards that had already been inspected by the robot. The robot was quite reliable and marked defects on the boards before handing them over to the human. However, it missed 5 defects. The dependent behavioural measures of interest were effort, operationalised as inspection time and area inspected on the board, and defect detection performance. In addition, subjects rated their subjective effort, performance, and perceived responsibility for the task.Results: Participants in both groups inspected almost the entire board surface, took their time searching, and rated their subjective effort as high. However, participants working in a team with the robot found on average 3.3 defects. People working alone found significantly more defects on these 5 occasions–an average of 4.2.Discussion: This suggests that participants may have searched the boards less attentively when working with a robot team partner. The participants in our study seemed to have maintained the motor effort to search the boards, but it appears that the search was carried out with less mental effort and less attention to the information being sampled. Changes in mental effort are much harder to measure, but need to be minimised to ensure good performance.