Information practices in coopetition context: the case of a large video game company

Abstract

Studies on the information practices in a cooperative context are rare. Yet, issues of access, sharing or retention of information are crucial. This study investigates how professionals in a global digital entertainment company define their information source horizon and the factors that influence them. Using Savolainen’s information horizon methodology, we conducted an exploratory study based on interviews organised at the Montreal studio during which our 29 participants had to place their sources of information on mind maps. Quantitative data was collected and analysed on participants' preferences for information sources. We also employed grounded theory techniques to review our interview transcripts using NVivo software. We propose a new categorisation of sources and confirm the typology of Savolainen’s criteria. The results revealed that coopetition and technological contexts shaped information practices of gameworkers. The results of our study on the informational practices of gameworkers could find application in strategic information and knowledge management.