Author:
Yakunin Alexander V.,Bodrunova Svetlana S.
Abstract
The study examines the cumulative impact of factors that affect usability testing for user-centered web design, namely the so-called ‘contextual fidelity model’ factors that include product properties, task features, user traits, and environment/context factors. Today, the design, user experience and usability (DUXU) research experiences a lack of studies that would assess combinatorial, rather than individual, effects of these factors upon user performance. We address this gap by seeing both independent factors and the resulting user states as complex and dynamic, and testing the combined impact of aesthetic quality of websites, user traits, and individual/group experiment settings upon formation of two dysfunctional user states that critically affect user performance, namely monotony and anxiety. We develop a research design that allows for assessing the combinatorial effects in formation of user dysfunctionality. For that, we conduct a study with 80 assessors of Russian/European and Chinese origin in individual/group setting, employing two types of tasks and websites of high/low aesthetic quality. As the results of our experiment show, group task solving enhances the synchronous impact of website aesthetics and task features upon user states. Interaction of high-quality design, group environment, and monotonous tasks provides for an antagonistic effect when aesthetic layout in a group environment significantly reduces the fatigue rate. Low aesthetic quality in a group environment leads to cumulative enhancing of dysfunctionality for both monotony and anxiety. We conclude by setting questions and prospects for further research.
Funder
St. Petersburg State University
Subject
Computer Networks and Communications
Reference72 articles.
1. The influence of product aesthetics and user state in usability testing;Sauer;Behav. Inf. Technol.,2011
2. The four-factor model of product design: Scale development and validation;Gilal;J. Prod. Brand Manag.,2018
3. Madathil, C.K., and Greenstein, J.S. (2011, January 7–12). Synchronous remote usability testing: A new approach facilitated by virtual worlds. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Vancouver, BC, Canada.
4. The role of usability on e-learning user interactions and satisfaction: A literature review;Gunesekera;J. Sys. Inf. Technol.,2019
5. A Review of Website Measurement for Website Usability Evaluation;Aziz;J. Phys. Conf. Series,2021
Cited by
2 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献