A Sustainable Method for Evaluating the Activity of Logistics Service Providers (LSPs) in a Turbulent Environment—Case Study Analysis (2020–2021)

Abstract

As a result of the COVID-19 pandemic, the ongoing war and the implementation of the so-called Mobility Package there are profound changes taking place in the Polish LSP sector. The competitive struggle on the market is intensifying, and it mobilizes the management to diagnose the condition of companies with the use of effective comparative tools. This article aims to present the conclusions of the study of 46 entities on the Polish LSP market. It uses an original, multi-faceted evaluation method. The authors hope to popularize this method for evaluating LSPs by making it cyclical. The comparative evaluation of LSPs was carried out with the use of economic (index) and statistical analysis tools. A model of rank correlation was used for the values of all variables (ten economic parameters and one greening parameter). LSPs were grouped up based on the average value of the economic variables and according to investment attractiveness and then clustered. Sets of the most correlated characteristics in the assessment of the LSPs were developed based on the k-means method and the Spearman coefficient. A collective ranking of LSPs has been prepared.