I Let Go Now! Towards a Voice-User Interface for Handovers between Robots and Users with Full and Impaired Sight

Abstract

Handing over objects is a collaborative task that requires participants to synchronize their actions in terms of space and time, as well as their adherence to social standards. If one participant is a social robot and the other a visually impaired human, actions should favorably be coordinated by voice. User requirements for such a Voice-User Interface (VUI), as well as its required structure and content, are unknown so far. In our study, we applied the user-centered design process to develop a VUI for visually impaired humans and humans with full sight. Iterative development was conducted with interviews, workshops, and user tests to derive VUI requirements, dialog structure, and content. A final VUI prototype was evaluated in a standardized experiment with 60 subjects who were visually impaired or fully sighted. Results show that the VUI enabled all subjects to successfully receive objects with an error rate of only 1.8%. Likeability and accuracy were evaluated best, while habitability and speed of interaction were shown to need improvement. Qualitative feedback supported and detailed results, e.g., how to shorten some dialogs. To conclude, we recommend that inclusive VUI design for social robots should give precise information for handover processes and pay attention to social manners.