A Unified Approach to Nested and Non-Nested Slots for Spoken Language Understanding

Abstract

As chatbots become more popular, multi-intent spoken language understanding (SLU) has received unprecedented attention. Multi-intent SLU, which primarily comprises the two subtasks of multiple intent detection (ID) and slot filling (SF), has the potential for widespread implementation. The two primary issues with the current approaches are as follows: (1) They cannot solve the problem of slot nesting; (2) The performance and inference rate of the model are not high enough. To address these issues, we suggest a multi-intent joint model based on global pointers to handle nested and non-nested slots. Firstly, we constructed a multi-dimensional type-slot label interaction network (MTLN) for subsequent intent decoding to enhance the implicit correlation between intents and slots, which allows for more adequate information about each other. Secondly, the global pointer network (GP) was introduced, which not only deals with nested and non-nested slots and slot incoherence but also has a faster inference rate and better performance than the baseline model. On two multi-intent datasets, the proposed model achieves state-of-the-art results on MixATIS with 1.6% improvement of intent Acc, 0.1% improvement of slot F1 values, 3.1% improvement of sentence Acc values, and 1.2%, 1.1% and 4.5% performance improvements on MixSNIPS, respectively. Meanwhile, the inference rate is also improved.