A Novel Integrated FUCOM-MARCOS Model for Evaluation of Human Resources in a Transport Company

Abstract

The application of different evaluation approaches in logistics requires considering many factors with different significance for making the final decision. Multi-criteria decision-making (MCDM) methods are often applied in logistics to create different strategies and evaluations. In this paper, research has been carried out in a transport system of an international transport company. An MCDM model has been created for the purpose of human resource evaluation, on which the overall efficiency of the company depends. A total of 23 drivers were evaluated on the basis of five crucial criteria in order to increase employees’ motivation through their periodic remuneration. The Full Consistency Method (FUCOM) was applied to determine the significance of the criteria, while the evaluation of potential solutions was performed using Measurement Alternatives and Ranking according to COmpromise Solution (MARCOS). After the results had been obtained, the created model was validated throughout comparisons with seven other MCDM methods.