Comparative Review and Analysis of Organizational (In)Efficiency Indicators in Qatar

Abstract

Organization efficiency is a pivotal paradigm for an organization’s profitability in short-term cycles and long-term sustainability as a responsible stakeholder of a society. Measurement of organizational efficiency primarily depends on tracking the performance of the organization based on key performance indicators established commonly and differently by sectors. Literature on measuring organizational efficiency is limited in quantity and qualitatively poor, specifically on organizations operating in the Middle East and the Arabian Gulf where specific culture and traditions take precedence. This paper brings about a comparative review on organizational efficiency models, measurements, and indicators based on international best practices and conduct a comparative analysis from the Qatari organizational context. The methodology involved in measuring and benchmarking organizational sustainability identify the “as is” state of organizational sustainability and efficiency in the organization. Identifying the best sustainability practices across peer organizations and equipping organizations with the appropriate tools and skills to implement the identified best practices to fill the efficiency gap is essential. Defining and benchmarking indicators with peer organizations help the management to understand the “as is” state of the organization and is the impetus for the advancement of short- and long-term sustainability goals. The key performance indicators and focal themes for air transport, electricity–public utility, oil and gas, retail banking, and steel manufacturing are compared and identified.