A Design for Wayfinding: Developing a Mobile Application to Enhance Spatial Orientation at Taipei Metro

Abstract

Taipei Metro, since its inception in 1996, has become the most important public transport option for commuters and travelers in the metropolitan Taipei area, delivering over two million daily rides. Nevertheless, the interior environment of Taipei Metro has a reputation for being disorienting, especially to the infrequent passengers. By incorporating the methods of behavioral mapping and visibility analysis, this study argues that the occurrence of disorientation is highly dependent on visual properties of Taipei Metro’s interior layout. Specifically, the number of decision-making stops and the visibility conditions of stairs and escalators are found to be particularly influential. To enhance the passengers’ wayfinding experience, a mobile application comprised of two components is proposed. The Route Planner is to advise the passengers to avoid the areas that cause disorientation, while the Navigator, by providing the panoramic views of certain locations, can help the passengers reach their destinations more easily.