The Characteristics of Customer Satisfaction and Subscription Service Usage-Reference-Cited by-同舟云学术

The Characteristics of Customer Satisfaction and Subscription Service Usage

Published:2022-01-07 Issue:3 Volume:41 Page:18-29
ISSN:0389-7265
Container-title:Japan Marketing Journal
language:en
Short-container-title:MJ

Author:

Dazai Ushio¹

Affiliation:

1. Associate Professor, Faculty of Commerce, Fukuoka University, Japan

Publisher

Japan Marketing Academy

Subject

General Earth and Planetary Sciences,General Engineering,General Environmental Science

Link

https://www.jstage.jst.go.jp/article/marketing/41/3/41_2022.004/_pdf

Reference19 articles.

1. Ascarza, E., Neslin, S. A., Netzer, O., Anderson, Z., Fader, P. S., Gupta, S., …, & Schrift, R. (2018). In pursuit of enhanced customer retention management: Review, key issues, and future directions. Customer Needs and Solutions, 5(1), 65–81. doi: 10.1007/s40547-017-0080-0

2. Bolton, R. N., & Lemon, K. N. (1999). A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction. Journal of Marketing Research, 36(2), 171–186. doi: 10.1177/002224379903600203

3. Campbell, J. D. (1990). Self-esteem and clarity of the self-concept. Journal of Personality and Social Psychology, 59(3), 538–549. doi: 10.1037/0022-3514.59.3.538

4. Danaher, P. J., & Rust, R. T. (1996). Indirect financial benefits from service quality. Quality Management Journal, 3(2), 63–75. doi: 10.1080/10686967.1996.11918728

5. ICT Research & Consulting Inc. (2020). Teigakusei ongaku haishin service riyou doukou ni kansuru chousa. ICT Research & Consulting Inc. Retrieved from https://ictr.co.jp/report/20201113.html/ (August 30, 2021).（ICT総研（2020）．「2020年定額制音楽配信サービス利用動向に関する調査」『ICT総研』）(In Japanese)

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Determinants of Consumer Choice on Digital Content Subscription Services;Quarterly Journal of Marketing;2024-07-19

2. Consumer Satisfaction and Extension Intention with Streaming Media Services;Quarterly Journal of Marketing;2024-07-19