1. Maslach C, Leiter MP. The Truth About Burnout. San Francisco, CA: Jossey-Bass Publishers; 1997.
2. Maslach C, Schaufeli W, Leiter M. Job burnout. Ann Rev Psychol. 2001;52:397-422.
3. Maslach C. Job burnout: new directions in research and intervention. Cur Dir Psychol Sci. 2003;12(5):189-192.
4. Maslach C, Jackson SE. Maslach Burnout Inventory Manual. Palo Alto, CA: Consulting Psychologists Press; 1986.
5. Gaines J, Jermier JM. Emotional exhaustion in a high-stress organization. Acad Manage J. 1983;26:567-586.