Measuring Quality of Nursing Home Service: Residents' Perspective-Reference-Cited by-同舟云学术

Measuring Quality of Nursing Home Service: Residents' Perspective

Published:1997-10 Issue:2 Volume:81 Page:531-542
ISSN:0033-2941
Container-title:Psychological Reports
language:en
Short-container-title:Psychol Rep

Author:

Davis Mark A.¹,Sebastian Juliann G.²,Tschetter Jeff³

Affiliation:

1. School of Management, College of Business and Economics, University of Kentucky

2. College of Nursing, University of Kentucky

3. College of Business, University of Sioux Falls

Abstract

An inventory was developed to measure residents' perceptions of the quality of nursing home service. The content domain and dimensions of the inventory were derived from actual comments of nursing home residents. Independent studies employing a multiple-facility sample of 103 residents and 194 residents from a single institution supported a four-factor structure of the quality of nursing home service—Staff and Environmental Responsiveness, Dependability and Trust, Food-related Services and Resources, and Personal Control. The data provide preliminary support for the measure's reliability and validity so it may be used to study the antecedents and consequences of quality in nursing home service from the residents' perspective.

Publisher

SAGE Publications

Subject

General Psychology

Link

http://journals.sagepub.com/doi/pdf/10.2466/pr0.1997.81.2.531

Reference27 articles.

1. An empirical assessment of the SERVQUAL scale

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