The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center
Author:
Affiliation:
1. Department of Business Analytics, Information Systems, & Supply Chain, College of Business Florida State University Tallahassee Florida USA
Publisher
Wiley
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/joom.1199
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