1. INSTITUTIONAL AND COMPETITIVE BANDWAGONS: USING MATHEMATICAL MODELING AS A TOOL TO EXPLORE INNOVATION DIFFUSION
2. (1991). Hoshin Kanri: Policy Deployment for Successful TQM. Productivity Press, Cambridge, MA.
3. American Quality Foundation and Ernst & Young (1991). International Quality Study: The Definitive Study of the Best International Quality Management Practices. Ernst & Young, Cleveland, OH.
4. Arthur D. Little Corporation (1992). ‘Executive caravan TQM survey summary’, private correspondence dated October 15, 1992.
5. Organizational Culture: Can It Be a Source of Sustained Competitive Advantage?