Bayesian modeling of abandonments in ticket queues-Reference-Cited by-同舟云学术

Bayesian modeling of abandonments in ticket queues

Published:2018-12-13 Issue: Volume: Page:
ISSN:0894-069X
Container-title:Naval Research Logistics (NRL)
language:en
Short-container-title:Naval Research Logistics

Author:

Kuzu Kaan¹^ORCID,Soyer Refik²

Affiliation:

1. Sheldon B.Lubar School of Business, Supply Chain Operations Management and Business StatisticsUniversity of Wisconsin Milwaukee Milwaukee Wisconsin

2. GW School of Business, Department of Decision SciencesGeorge Washington University Washington District of Columbia

Publisher

Wiley

Subject

Management Science and Operations Research,Ocean Engineering,Modelling and Simulation

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1002/nav.21816

Reference51 articles.

1. Structural Estimation of Callers' Delay Sensitivity in Call Centers

2. Impact of delay announcements in call centers: An empirical approach;Aksin Z.;Operations Research,2016

3. Bayesian analysis of queues with impatient customers: Applications to call centers

4. Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling

5. Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective

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1. Bayesian analysis of Markov modulated queues with abandonment;Applied Stochastic Models in Business and Industry;2024-01-04

2. Comparisons of customer balking behavior in observable queues with N policies and geometric abandonments;Quality Technology & Quantitative Management;2022-08-02

3. A queueing-inventory system in which customers can orbit during the service;IFAC-PapersOnLine;2022

4. On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times;Mathematics;2021-10-29

5. Decision making under uncertain and dependent system rates in service systems;European Journal of Operational Research;2021-05