Investigation into waiting time, self‐service technology, and customer loyalty: The mediating role of waiting time in satisfaction
Author:
Affiliation:
1. Department of Business Administration Cyprus International University Nicosia Cyprus
2. Department of Accounting and Finance Cyprus International University Nicosia Cyprus
Publisher
Wiley
Subject
Industrial and Manufacturing Engineering,Human Factors and Ergonomics
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1002/hfm.20867
Reference106 articles.
1. What do we know? Limitations of the two methods most commonly used to estimate the length of the prospective wait
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4. The determinants of customer loyalty: An analysis of intangible factors in three service industries
5. Waiting time influence on the satisfaction‐loyalty relationship in services
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