Communicative Competence of Doctors in a Conflict Situation of Professional Activity With Patients

Abstract

Modern psychological studies of communicative competence indicate the need to improve and maintain the proper level of this skill, adequate and productive interpersonal interaction. Communication competence — the ability to establish and maintain the necessary contacts with other people. Effective communication is characterized by mutual understanding of partners, a deep understanding of the situation and the subject of communication. So as to save citizens from disability is not enough to create specific health and social conditions, according to the who, health only 10% depends on the state of health — one of the main factors in maintaining the optimum degree of effectiveness of remedial measures becomes a subjective factor of interpersonal interaction between doctor and patient. Each patient under the influence of external circumstances (financial situation, family relations, medical and preventive care, etc.) and psychological factors develops their attitude to the disease, which does not always coincide with the doctor's recommendations, which can lead to conflicts in therapy. Doctor–patient interaction is also a process of communication in which a positive therapeutic Alliance must be formed, otherwise, in the presence of confrontational moods, effective cooperation in the doctor-patient dyad becomes unattainable — the patient’s recovery becomes at risk.