Dynamic simulation applied to personnel´s productivity in the filling water jugs process

Abstract

Companies require tools for analysis and decision-making, so simulation tools present a competitive advantage to be able to evaluate situations and scenarios that allow establishing properly structured action plans and gather all available information on resources, processes, and elements involved in the operation dynamics. The dynamic simulation offers an integrating vision that allows seeing the impact of external variables on the internal variables of interest to be evaluated as a time function with a systemic approach. This paper aims to visualize and detect the dynamics of the interrelationships that occur between the problems that arise in the process of filling water jugs of a purifying company and the problems at the organizational level, to assess the impact on Productivity. First, the pertinent information was collected in the company together with the opinion of experts in the corresponding areas and based on this develop a model with the main variables of operation of the process and personnel's operational performance that makes up the production system of the company under study. Subsequently, the model was validated to analyze it and draw conclusions that allow us to establish proposals for improvement.