Why Do Customers Return Products? Using Customer Reviews to Predict Product Return Behaviors
Author:
Affiliation:
1. Amazon, United States
2. Amazon AWS, United States
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3627508.3638326
Reference43 articles.
1. Björn Asdecker. [n. d.]. Returning mail-order goods: analyzing the relationship between the rate of returns and the associated costs. Logistics Research 8 ([n. d.]).
2. Examining Drivers of Consumer Returns in E-Tailing with Real Shop Data
3. Yejin Bang, Samuel Cahyawijaya, Nayeon Lee, Wenliang Dai, Dan Su, Bryan Wilie, Holy Lovenia, Ziwei Ji, Tiezheng Yu, Willy Chung, 2023. A multitask, multilingual, multimodal evaluation of chatgpt on reasoning, hallucination, and interactivity. arXiv preprint arXiv:2302.04023 (2023).
4. Recommender systems based on user reviews: the state of the art
5. Predicting product return volume using machine learning methods
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