Toward inclusive justice: Applying the Diverse Voices design method to improve the Washington State Access to Justice Technology Principles

Abstract

Just court systems are enabled by inclusive justice practices. Toward creating conditions for more inclusive justice–specifically engaging with and enabling experiential experts–we applied the Diverse Voices method to improve the Access to Justice Technology Principles (ATJ-TPrinc) which guide court administration in Washington State, USA. We situate our work in literature on inclusive justice, public interest technology in the courts, value sensitive design, and experiential experts. Then we present our research context, the Washington State ATJ-TPrinc, and our method, the Diverse Voices. We provide details on our methods, including our project genesis and implementation of the Diverse Voices process. We conducted experiential expert panels with four stakeholder groups: legal professionals, currently/formerly incarcerated people, immigrant communities, and rural communities. We then report key concerns and insights that surfaced during the panels as well as the review process and adoption of the revised Principles by the Washington State Supreme Court. We document changes to the ATJ-Princ informed by feedback from the expert panelists, including two new principles – P11 Human Touch and P12 Language Access. The discussion focuses on evidence for success, skillful implementation of the Diverse Voices method, the need for complementary regulation, and benefits to inclusive justice efforts and public interest technology projects. Our contributions entail: (1) a case study demonstrating the use of the Diverse Voices method to improve a tech policy document for the Washington State court system; (2) for public interest technology, a model for public engagement around tech policy that foregrounds participation of experiential experts, as well as the conditions necessary to ensure concerns raised are both heard and acted upon; (3) facilitation techniques and skills for enabling diverse stakeholder groups to express their concerns around responsible computing systems; and (4) revised and expanded access to justice technology principles to support more inclusive justice.