Evaluating Government Services Based on User Perspective

Author:

De Andrade Soares Vanessa1,Yukari Iwama Gabriela1,Gomes Menezes Vitor1,Miranda Forte Gomes Marília1,Vitor Pedrosa Glauco1,C. M. Pereira da Silva Wander1,Maria Da Costa Figueiredo Rejane1

Affiliation:

1. ITRAC - Information Technology - Research and Application Center. UnB-Universidade de Bras?lia

Funder

Ministério da Economia

Publisher

ACM

Reference40 articles.

1. Conceptual model for measuring e-government service quality

2. Applying Gap Model for Bringing Effectiveness to e-Government Services: A Case of NeGP Deployment in India;Misra Subhas C.;International Journal of Electronic Government Research,2013

3. Digital Government for E-Government Service Quality

4. Rodrigo Bandeira de Melo. 2006. Softwares em Pesquisa Qualitativa. In Pesquisa Qualitativa em Estudos Organizacionais: Paradigmas Estratégias e Métodos. Saraiva São Paulo. Rodrigo Bandeira de Melo. 2006. Softwares em Pesquisa Qualitativa. In Pesquisa Qualitativa em Estudos Organizacionais: Paradigmas Estratégias e Métodos. Saraiva São Paulo.

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