Qualitative Approaches to Voice UX-Reference-Cited by-同舟云学术

Qualitative Approaches to Voice UX

Published:2024-04-20 Issue: Volume: Page:
ISSN:0360-0300
Container-title:ACM Computing Surveys
language:en
Short-container-title:ACM Comput. Surv.

Author:

Seaborn Katie¹^ORCID,Urakami Jacqueline²,Pennefather Peter³^ORCID,Miyake Norihisa P.⁴^ORCID

Affiliation:

1. Tokyo Institute of Technology, Meguro-ku, Japan

2. Kyocera Corporation, Tokyo, Japan

3. University of Toronto, Toronto, Canada

4. RIKEN Center for Advanced Intelligence Project (AIP), Tokyo, Japan

Abstract

Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.

Publisher

Association for Computing Machinery (ACM)

Link

https://dl.acm.org/doi/pdf/10.1145/3658666

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