"I was Confused by It; It was Confused by Me:" Exploring the Experiences of People with Visual Impairments around Mobile Service Robots-Reference-Cited by-同舟云学术

"I was Confused by It; It was Confused by Me:" Exploring the Experiences of People with Visual Impairments around Mobile Service Robots

Published:2022-11-07 Issue:CSCW2 Volume:6 Page:1-26
ISSN:2573-0142
Container-title:Proceedings of the ACM on Human-Computer Interaction
language:en
Short-container-title:Proc. ACM Hum.-Comput. Interact.

Author:

Bhat Prajna¹,Zhao Yuhang¹

Affiliation:

1. University of Wisconsin-Madison, Madison, WI, USA

Abstract

Mobile service robots have become increasingly ubiquitous. However, these robots can pose potential accessibility issues and safety concerns to people with visual impairments (PVI). We sought to explore the challenges faced by PVI around mainstream mobile service robots and identify their needs. Seventeen PVI were interviewed about their experiences with three emerging robots: vacuum robots, delivery robots, and drones. We comprehensively investigated PVI's robot experiences by considering their different roles around robots---direct users and bystanders. Our study highlighted participants' challenges and concerns about the accessibility, safety, and privacy issues around mobile service robots. We found that the lack of accessible feedback made it difficult for PVI to precisely control, locate, and track the status of the robots. Moreover, encountering mobile robots as bystanders confused and even scared the participants, presenting safety and privacy barriers. We further distilled design considerations for more accessible and safe robots for PVI.

Publisher

Association for Computing Machinery (ACM)

Subject

Computer Networks and Communications,Human-Computer Interaction,Social Sciences (miscellaneous)

Link

https://dl.acm.org/doi/pdf/10.1145/3555582

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