Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic

Author:

Biehl Jacob T.1,Farzan Rosta1,Zhou Yingfan1

Affiliation:

1. School of Computing and Information, University of Pittsburgh, United States

Funder

National Science Foundation

Publisher

ACM

Reference71 articles.

1. Keith Allan . 2013. What is common ground?In Perspectives on linguistic pragmatics . Springer , 285–310. Keith Allan. 2013. What is common ground?In Perspectives on linguistic pragmatics. Springer, 285–310.

2. Rethinking the digital divide in the time of crisis;Alvarez Jr V;Globus Journal of Progressive Education,2021

3. Association of American Medical Colleges. 2021. Innovations in Health Technology: Telehealth . Association of American Medical Colleges( 2021 ). https://www.aamc.org/news-insights/innovations-health-technology-telehealth Association of American Medical Colleges. 2021. Innovations in Health Technology: Telehealth. Association of American Medical Colleges(2021). https://www.aamc.org/news-insights/innovations-health-technology-telehealth

4. The digital divide: How COVID-19's telemedicine expansion could exacerbate disparities

5. Gaps and Bits: Conceptualizing Measurements for Digital Divide/s

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