1. Tariff Agent
2. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
3. Zahra Ashktorab , Mohit Jain , Q. Vera Liao , and Justin D. Weisz . 2019. Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns . In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI ’19) , 254:1–254:12. https://doi.org/10.1145/3290605.3300484 10.1145/3290605.3300484 Zahra Ashktorab, Mohit Jain, Q. Vera Liao, and Justin D. Weisz. 2019. Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI ’19), 254:1–254:12. https://doi.org/10.1145/3290605.3300484
4. A Bot and a Smile: Interpersonal Impressions of Chatbots and Humans Using Emoji in Computer-mediated Communication
5. Petter Bae Brandtzaeg and Asbjørn Følstad . 2018. Chatbots: changing user needs and motivations. interactions 25, 5 (September-October 2018 ), 38–43. https://doi.org/10.1145/3236669 10.1145/3236669 Petter Bae Brandtzaeg and Asbjørn Følstad. 2018. Chatbots: changing user needs and motivations. interactions 25, 5 (September-October 2018), 38–43. https://doi.org/10.1145/3236669