Trust, Comfort and Relatability: Understanding Black Older Adults’ Perceptions of Chatbot Design for Health Information Seeking

Author:

Harrington Christina N.1ORCID,Egede Lisa2ORCID

Affiliation:

1. HCI Institute, Carnegie Mellon University, United States

2. Human Computer Interaction Institute, Carnegie Mellon University, United States

Funder

National Institutes of Health

Publisher

ACM

Reference80 articles.

1. Emma Ahonen 2020. The effects of transactionality on trust in customer service chatbots. Master’s thesis . Aalto University . Emma Ahonen 2020. The effects of transactionality on trust in customer service chatbots. Master’s thesis. Aalto University.

2. Using Virtual Reality Technology to Improve Reality for Young People with Chronic Health Conditions

3. Renato  FL Azevedo , Dan Morrow , James Graumlich , Ann Willemsen-Dunlap , Mark Hasegawa-Johnson , Thomas  S Huang , Kuangxiao Gu , Suma Bhat , Tarek Sakakini , Victor Sadauskas , 2018. Using conversational agents to explain medication instructions to older adults . In AMIA annual symposium proceedings, Vol. 2018 . American Medical Informatics Association , Washington, DC , 185. Renato FL Azevedo, Dan Morrow, James Graumlich, Ann Willemsen-Dunlap, Mark Hasegawa-Johnson, Thomas S Huang, Kuangxiao Gu, Suma Bhat, Tarek Sakakini, Victor Sadauskas, 2018. Using conversational agents to explain medication instructions to older adults. In AMIA annual symposium proceedings, Vol. 2018. American Medical Informatics Association, Washington, DC, 185.

4. Beyond Tuskegee — Vaccine Distrust and Everyday Racism

5. Circumspect Users: Older Adults as Critical Adopters and Resistors of Technology

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