Investigating politeness strategies in chatbots through the lens of Conversation Analysis
Author:
Affiliation:
1. Instituto de Computação, Universidade Federal Fluminense, Brasil
2. Instituto de Linguagens, Universidade Federal de Mato Grosso, Brasil
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3638067.3638068
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3. Gabriely Batista Mateus Monteiro and Luciana Salgado. 2022. Investigando chatbots governamentais: um panorama sobre a usabilidade dentro e fora do Brasil. In Anais do X Workshop de Computação Aplicada em Governo Eletrônico (Niterói). SBC Porto Alegre RS Brasil 73–84. https://doi.org/10.5753/wcge.2022.223318
4. Penelope Brown and Stephen C Levinson. 1978. Universals in language usage: Politeness phenomena. In Questions and politeness: Strategies in social interaction. Cambridge University Press, 56–311.
5. The Effects of Author Identity on Dialogue for Virtual Human Communication Skills Training
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