Multimedia-Enabled 911: Exploring 911 Callers’ Experience of Call Taker Controlled Video Calling in Simulated Emergencies
Author:
Affiliation:
1. School of Interactive Arts and Technology, Simon Fraser University, Canada
2. Department of Computing and Software, McMaster University, Canada
3. School of Interactive Arts + Technology (SIAT), Simon Fraser University, Canada
Publisher
ACM
Link
https://dl.acm.org/doi/pdf/10.1145/3613904.3643055
Reference41 articles.
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3. Virginia Braun and Victoria Clarke. 2006. Using thematic analysis in psychology. Qualitative research in psychology 3 2: 77–101. https://doi.org/10.1191/1478088706QP063OA
4. Canadian Radio-television and Telecommunications Commission (CRTC) Government of Canada. 2017. Next-generation 9-1-1. Retrieved July 24, 2023 from https://crtc.gc.ca/eng/phone/911/gen.htm
5. Canadian Radio-television and Telecommunications Commission (CRTC) Government of Canada. 2021. Establishment of new deadlines for Canada's transition to next-generation 9-1-1. Retrieved July 25, 2023 from https://crtc.gc.ca/eng/archive/2021/2021-199.htm
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