Smart technologies in hospitality: effects on activity, work design and employment. A case study about chatbot usage-Reference-Cited by-同舟云学术

Smart technologies in hospitality: effects on activity, work design and employment. A case study about chatbot usage

Published:2021-10-06 Issue: Volume: Page:
ISSN:
Container-title:Proceedings of the 17th “Ergonomie et Informatique Avancée” Conference
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Author:

Flandrin Pierre¹,Hellemans Catherine¹,van der Linden Jan²,Van de Leemput Cecile²

Affiliation:

1. research center for work and consumer psychology (CRpsyTC), Université Libre De Bruxelles, Belgique

2. research center for work and consumer psychology (CRpsyTC), Université Libre De Bruxelles, Belgium

Publisher

ACM

Link

https://dl.acm.org/doi/pdf/10.1145/3486812.3486838

Reference53 articles.

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5. Y. Choi , M. Oh , M. Choi , et S. Kim, « Exploring the influence of culture on tourist experiences with robots in service delivery environment » , Current Issues in Tourism , p. 1‑ 17 , 2020 . Y. Choi, M. Oh, M. Choi, et S. Kim, « Exploring the influence of culture on tourist experiences with robots in service delivery environment », Current Issues in Tourism, p. 1‑17, 2020.

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