Multimodal Representations and Assessments of Emotional Fluctuations of Speakers in Call Centers Conversations

Author:

Feng Yajing1ORCID

Affiliation:

1. CNRS-LISN/Paris-Saclay University, France and Axys Consultants, France

Publisher

ACM

Reference38 articles.

1. Mehmet Berkehan Akçay and Kaya Oğuz . 2020. Speech emotion recognition: Emotional models, databases, features, preprocessing methods, supporting modalities, and classifiers. Speech Communication 116 (Jan . 2020 ), 56–76. https://doi.org/10.1016/j.specom.2019.12.001 10.1016/j.specom.2019.12.001 Mehmet Berkehan Akçay and Kaya Oğuz. 2020. Speech emotion recognition: Emotional models, databases, features, preprocessing methods, supporting modalities, and classifiers. Speech Communication 116 (Jan. 2020), 56–76. https://doi.org/10.1016/j.specom.2019.12.001

2. Continuous Emotion Recognition via Deep Convolutional Autoencoder and Support Vector Regressor

3. Pradeep  K. Atrey , M.  Anwar Hossain , Abdulmotaleb El Saddik , and Mohan  S. Kankanhalli . 2010. Multimodal fusion for multimedia analysis: A survey. Multimedia Systems 16 (Nov . 2010 ), 345–379. https://doi.org/10.1007/s00530-010-0182-0 10.1007/s00530-010-0182-0 Pradeep K. Atrey, M. Anwar Hossain, Abdulmotaleb El Saddik, and Mohan S. Kankanhalli. 2010. Multimodal fusion for multimedia analysis: A survey. Multimedia Systems 16 (Nov. 2010), 345–379. https://doi.org/10.1007/s00530-010-0182-0

4. Eric  Y. Chen , Zhiyun Lu , Hao Xu , Liangliang Cao , Yu Zhang , and James Fan . 2020 . A Large Scale Speech Sentiment Corpus . LREC 2020 Proceedings of the 12th Language Resources and Evaluation Conference (May 2020 ), 6549–6555. https://aclanthology.org/2020.lrec-1.806 Eric Y. Chen, Zhiyun Lu, Hao Xu, Liangliang Cao, Yu Zhang, and James Fan. 2020. A Large Scale Speech Sentiment Corpus. LREC 2020 Proceedings of the 12th Language Resources and Evaluation Conference (May 2020), 6549–6555. https://aclanthology.org/2020.lrec-1.806

5. Development and validation of brief measures of positive and negative affect: the PANAS scales;Watson D, Clark;J Pers Soc Psychol,1988

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1. End-to-End Continuous Speech Emotion Recognition in Real-life Customer Service Call Center Conversations;2023 11th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos (ACIIW);2023-09-10

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