Reduction of delays in rim repairs using Lean Service tools in an automotive workshop in Lima

Author:

Briceno-Guzman Sebastian1ORCID,Mejia-Pilco Paulo1ORCID,Flores-Perez Alberto1ORCID

Affiliation:

1. Facultad de Ingenieria, Universidad Peruana de Ciencias Aplicadas, Peru

Publisher

ACM

Reference24 articles.

1. INEI "Estadísticas Sectoriales" 2019 [Online]. Disponible en https://www.inei.gob.pe/estadisticas/indicetematico/sectorstatistics/ INEI "Estadísticas Sectoriales" 2019 [Online]. Disponible en https://www.inei.gob.pe/estadisticas/indicetematico/sectorstatistics/

2. Asociación Automotriz del Perú "Estadísticas del Sector Automotor" 2019 [Online]. Disponible en https://aap.org.pe/estadisticas/ Asociación Automotriz del Perú "Estadísticas del Sector Automotor" 2019 [Online]. Disponible en https://aap.org.pe/estadisticas/

3. Rudnick , M. , Riezebos , J. , Powell , D. and Hauptvogel , A . " Effective after-sales services through the lean servitization canvas . International Journal of Lean Six Sigma" 11(5) , 943 - 956 , 2019 , https://doi.org/10.1108/IJLSS-07-2017-0082 10.1108/IJLSS-07-2017-0082 Rudnick, M., Riezebos, J., Powell, D. and Hauptvogel, A. "Effective after-sales services through the lean servitization canvas. International Journal of Lean Six Sigma" 11(5), 943-956, 2019, https://doi.org/10.1108/IJLSS-07-2017-0082

4. Lean service system design: a simulation-based VSM case study

5. Lean Management “Quick-Wins”: Results of Implementation. A Case Study

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