Impact of product quality on customer satisfaction: A Systematic Literature Review

Author:

Bhowmick Anuj1ORCID,Seetharaman Arumugam2ORCID

Affiliation:

1. S.P. Jain School of Global Management, United Arab Emirates

2. S.P. Jain School of Global Management, Singapore

Publisher

ACM

Reference55 articles.

1. Akmal ,  S. , Hashim ,  N. , Yahaya ,  S.  H., Sihombing ,  H. , & Yaakob ,  Y. ( 2018 ). Problem identification using function, mechanism and attributes of product. Management Science Letters, 1207-1214.  Akmal, S., Hashim, N., Yahaya, S. H., Sihombing, H., & Yaakob, Y. (2018). Problem identification using function, mechanism and attributes of product. Management Science Letters, 1207-1214. 

2. Product Attributes, Evaluability, and Consumer Satisfaction

3. Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status

4. Boruah , A. , & Goswami , S. ( 2021 ). Development of post-purchase consumer regret scale in case of online purchase of white goods, brown goods and consumer electronics in Assam , India. IUP Journal of Marketing Management, 20(3) , 56 - 86 . Boruah, A., & Goswami, S. (2021). Development of post-purchase consumer regret scale in case of online purchase of white goods, brown goods and consumer electronics in Assam, India. IUP Journal of Marketing Management, 20(3), 56-86.

5. Conti , E. , & Chiarini , A. ( 2021 ). Design-driven innovation: exploring new product development in the home appliances and furniture industry. The TQM Journal . Conti, E., & Chiarini, A. (2021). Design-driven innovation: exploring new product development in the home appliances and furniture industry. The TQM Journal.

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