1. Patterns for consistent software documentation
2. ISO. 2012. Preparation of instructions for use -- Structuring content and presentation -- Part 1: General principles and detailed requirements. Standard. ISO. 2012. Preparation of instructions for use -- Structuring content and presentation -- Part 1: General principles and detailed requirements. Standard.
3. Programmers are from Mars, customers are from Venus
4. DITA: An XML-based technical documentation authoring and publishing architecture;Priestley Michael;Technical Communication,2001
5. The Impact of Single Sourcing and Technology;Rockley Ann;Technical Communication,2001