A maturity model for governance, risk management and compliance in hospitals

Abstract

In this paper we propose a preliminary model (hereafter referred to as maturity model) to assess and monitor Governance, risk and compliance (GRC) and GRC maturity in Dutch hospitals. Relevant health care literature and a comprehensive comparison of existing maturity models served as input for the developed maturity model. The maturity model was tested and evaluated by interviewing senior hospital managers, representing 12.4% of the total Dutch hospital bed capacity. The need and relevance of knowledge about GRC was repeatedly emphasized by the interviewees. The model consists of 14 different dimensions based on the headlines of the practice in Dutch hospitals and five levels of maturity. The primary value of the model lies in the compact presentation and its practical approach which can guide hospitals to improve their GRC maturity.