Impact of Industry 6.0 on MSME Entrepreneur's Performance and Entrepreneur's Emotional Intelligence in the Service Industry in India

Abstract

Objective: The main aim of this paper is to categorize the different contributions to the transformation in robotics in the form of Digital twin, automation, and MSME entrepreneurs' emotional intelligence and their performance in the service industry.   Theoretical framework: The first case is, Industry 6.0 would achieve Entrepreneurs' performance (EP) through complete autonomy through implementing full robotics. The second case is Emotional Intelligence (EI) made industry 6.0 to achieve positive performance for the whole period.   Method: Based on the extensive literature review (between 2012 and 2022) and study through Scopus journals, concept studies, and case studies of Industry 6.0 predecessors and Original Equipment Manufacturers (OEMs) in the market, this paper highlights the present scenario of autonomous robots.   Results and conclusion: The first point summarizes the outcome of the categorical literature review and highlights the novelty of the findings. The second point highlights the type of robots used to make this happen for Industry 6.0.   Implications of the research: Only some service industries started utilizing autonomous robots and collaborative robots to fulfill every day operations performed by them with human mind management for attaining the complete autonomy of automation and robotics in each service industry in India. However, many things could be improved to implement this.   Originality/value: Automation and Robotics system implementation and Industry 6.0 in the service industry were not evaluated before and it added value in the service industry to alleviate their concerns to have Business sustainability, environmental friendly and competitive in the market.