Using and understanding consumer satisfaction to effect an improvement in mental health service delivery
Author:
Publisher
Wiley
Subject
Phychiatric Mental Health
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1365-2850.2008.01371.x/fullpdf
Reference17 articles.
1. Questioning consumer satisfaction: an empirical investigation in two out consumer clinics;Avis;Social Science and Medicine,1997
2. Consumer feedback on nursing care and discharge planning;Cleary;Journal of Advanced Nursing,2003
3. Does satisfaction reflect the technical quality of mental health care?;Edlund;Health Services Research,2003
4. Reduction in psychotic symptoms as a predictor of consumer satisfaction with antipsychotic medication in schizophrenia: data from a randomised double-blind trial;Gharabawi;BMC Psychiatry,2006
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