Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers

Published:2018-10-19 Issue:4 Volume:28 Page:788-809
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Coban Elvin¹,Heching Aliza²,Scheller‐Wolf Alan³

Affiliation:

1. Department of Industrial Engineering Ozyegin University Istanbul 34794Turkey

2. IBM TJ Watson Research Center 1101 Kitchawan Road Yorktown Heights 10598New YorkUSA

3. Tepper School of Business Carnegie Mellon University 5000 Forbes Avenue Pittsburgh 15213PennsylvaniaUSA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.12951

Reference38 articles.

1. Workforce cross-training decisions in field service systems with two job types

2. The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research

3. Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers

4. A retrial system with two input streams and two orbit queues

5. Open, Closed, and Mixed Networks of Queues with Different Classes of Customers

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Pricing and Capacity Design for Profit-Driven and Welfare-Driven Healthcare Providers;Production and Operations Management;2024-04

2. Managing Cellphone Services for Customer Satisfaction: Evidence from the Base‐of‐the‐Pyramid Markets;Production and Operations Management;2020-11-19

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3