The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review-Reference-Cited by-同舟云学术

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The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review

Published:2022-08-19 Issue:5 Volume:25 Page:2328-2339
ISSN:1369-6513
Container-title:Health Expectations
language:en
Short-container-title:Health Expectations

Author:

Adams Corey¹^ORCID,Walpola Ramesh²^ORCID,Schembri Anthony M.¹²^ORCID,Harrison Reema³^ORCID

Affiliation:

1. St Vincent's Health Network Sydney Sydney New South Wales Australia

2. School of Population Health University of New South Wales (UNSW) Sydney New South Wales Australia

3. Faculty of Medicine, Health and Human Sciences, Australian Institute of Health Innovation Macquarie University Sydney New South Wales Australia

Publisher

Wiley

Subject

Public Health, Environmental and Occupational Health

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/hex.13577

Reference34 articles.

1. Rethinking policy approaches to measuring and improving patient experience

2. Expanding the dialogue on patient experience

3. Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints: Table 1

4. The evolution of measuring patient satisfaction;Kash B;J Prim Health Care Gen Pract,2017

5. Patients' reports of adverse events: a data linkage study of Australian adults aged 45 years and over

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