Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success-Reference-Cited by-同舟云学术

Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success

Published:2021-06-09 Issue:10 Volume:30 Page:3560-3578
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Golara Sina¹^ORCID,Dooley Kevin J.²,Mousavi Nasim³

Affiliation:

1. Michael A. Leven School of Management, Entrepreneurship, and Hospitality Kennesaw State University 560 Parliament Garden Way NW, Room 338, MD 0404 Kennesaw 30144 Georgia

2. Department of Supply Chain Management Arizona State University PO Box 874706 Tempe Arizona 85287‐4706 USA

3. Department of Information Systems and Operations Management Emory University 1300 Clifton Rd Atlanta Georgia 30322 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.13450

Reference109 articles.

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5. Autopolis.2000.The Natural Link between Sales and Service: An Investigation for the Competition Directorate General of the European Commission. Available athttps://ec.europa.eu/competition/sectors/motor_vehicles/documents/sales_and_service.pdf(accessed date January 22 2018).

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