Disempowerment and resistance in the print industry? Reactions to surveillance-capable technology
Author:
Publisher
Wiley
Subject
Management of Technology and Innovation,Strategy and Management,Human Factors and Ergonomics
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/1468-005X.00110/fullpdf
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1. Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre
2. Re-Constituting Work: Trends Towards Knowledge Work and Info-Normative Control
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