Wait times are not the problem! Detailed analysis of unsolicited patient complaints from a metropolitan Australian emergency department-Reference-Cited by-同舟云学术

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Wait times are not the problem! Detailed analysis of unsolicited patient complaints from a metropolitan Australian emergency department

Published:2018-04-02 Issue:5 Volume:30 Page:672-677
ISSN:1742-6731
Container-title:Emergency Medicine Australasia
language:en
Short-container-title:Emergency Medicine Australasia

Author:

Lawrence Petra¹^ORCID,Jarugula Rajeev¹,Hazelwood Sarah¹,Fincher Gavin¹,Hay Karen²

Affiliation:

1. Emergency Department; The Prince Charles Hospital; Brisbane Queensland Australia

2. QIMR Berghofer Medical Research Institute; Brisbane Queensland Australia

Publisher

Wiley

Subject

Emergency Medicine

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/1742-6723.12975/fullpdf

Reference37 articles.

1. Donnelly L. The Telegraph 2017

2. Brooks L Blumer C ABC News, 2017

3. Fedorowytsch T. ABC News 2017

4. Health complaints commissions in Australia: time for a national approach to data collection;Walton;Aust. Rev. Public Affairs,2012

5. Emergency department complaints: a one-year analysis;Schwartz;Ann. Emerg. Med.,1987

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4. Evaluating Patient Satisfaction in Township Hospitals in the Cold Regions of China;HERD: Health Environments Research & Design Journal;2020-09-17

5. The Buffering Effect of Humanity of Care in the Relationship between Patient Satisfaction and Waiting Time: A Cross-sectional Study in an Emergency Department;International Journal of Environmental Research and Public Health;2020-04-24

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