1. The Institute for Healthcare Improvement (IHI) 2009 http://www.ihi.org/IHI/Topics/PatientCenteredCare/
2. Joint Commission The 2009 National Patient Safety Goals 2009 http://www.jointcommission.org/patientsafety
3. National Board of Health and Welfare God Vård. Om ledningssystem för kvalitet och patient säker vård i hälso- och sjukvården. (Good care. System for quality and patient safety in health care) 2005 http://www.socialsyrelsen.se
4. Interventions for providers to promote a patient-centred approach in clinical consultations;Lewin;Cochrane Database of Systematic Reviews,2001