Strategic Service Design Attributes, Customer Experience, and Co‐Created Service Choice: Evidence from Florida Hospitals-Reference-Cited by-同舟云学术

Strategic Service Design Attributes, Customer Experience, and Co‐Created Service Choice: Evidence from Florida Hospitals

Published:2020-09-21 Issue:1 Volume:30 Page:210-234
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Wani Deepa¹^ORCID,Malhotra Manoj²,Clark Jonathan³

Affiliation:

1. Georgia State University Atlanta Georgia 30302 USA

2. Case Western Reserve University Cleveland Ohio 44106 USA

3. University of Texas at San Antonio San Antonio Texas 78249 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.13264

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