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Measuring the Deliverable and Impressible Dimensions of Service Experience

  • Published:2015-08-17 Issue:3 Volume:24 Page:478-492
  • ISSN:0963-1690
  • Container-title:Creativity and Innovation Management
  • language:en
  • Short-container-title:Creativity and Innovation Management

Author:

Beltagui Ahmad,Darler William,Candi Marina

Funder

European Union, Seventh Framework Programme, Industry-Academia Pathways and Partnerships

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management

Reference97 articles.

1. Dimensions of Brand Personality;Aaker;Journal of Marketing Research,1997

2. The Interactive Effect of Cultural Symbols and Human Values on Taste Evaluation;Allen;Journal of Consumer Research,2008

3. Hedonic Shopping Motivation;Arnold;Journal of Retailing,2003

4. River Magic: Extraordinary Experience and the Extended Service Encounter;Arnould;Journal of Consumer Research,1993

5. Work and/or fun: measuring hedonic and utilitarian shopping value;Babin;Journal of consumer research,1994

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1. Through thick and thin: The moment of meaning as a boundary object;Creativity and Innovation Management;2022-12-04

2. Utilization and development of systematic reviews in management research: What do we know and where do we go from here?;International Journal of Management Reviews;2021-02

3. The interplay between product and retail service meaning;International Journal of Retail & Distribution Management;2020-10-27

4. Designing an Omni-Experience to Save Retailing;Research-Technology Management;2020-04-21

5. Design and the customer experience: The challenge of embodying new meaning in a new service;Creativity and Innovation Management;2020-02-19
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