Marketing innovations and digital technologies: A systematic review, proposed framework, and future research agenda

Abstract

AbstractIn recent years, scholars and practitioners have increasingly recognized the profound impact of digital technologies (DTs) on reshaping organizations' value propositions and their ability to create, communicate, and deliver value to stakeholders. Given this heightened attention, it is imperative to comprehensively examine how DTs affect marketing innovations. This study reports the results of a systematic review of empirical research on DTs' role in marketing innovations. Specifically, it identifies a comprehensive list of technologies and investigates their relevance in enabling innovative approaches within marketing research, strategy formulation (segmentation, targeting, and positioning), and implementation (product, promotion, place, and price). The study synthesizes emerging themes in the literature, pinpoints research gaps, proposes a 3As framework for classifying DTs in marketing, and delineates future research directions in this pivotal domain.