MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER-Reference-Cited by-同舟云学术

MODELING CUSTOMER SATISFACTION IN TELECOMMUNICATIONS: ASSESSING THE EFFECTS OF MULTIPLE TRANSACTION POINTS ON THE PERCEIVED OVERALL PERFORMANCE OF THE PROVIDER

Published:2009-01-05 Issue:2 Volume:12 Page:224-245
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:

Author:

ATHANASSOPOULOS ANTREAS D.,ILIAKOPOULOS ANASTASIOS

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1937-5956.2003.tb00502.x/fullpdf

Reference93 articles.

1. Strengthening the Satisfaction Profit Chain;Anderson;Journal of Service Research,2000

2. Customer Satisfaction, market share and profitability: findings from Sweden;Anderson;Journal of Marketing,1994

3. Some Methods for Respecifying Models to Obtain Unidimensional Construct Measurement;Anderson;Journal of Marketing Research,1982

4. Customer Loyalty and Complex Services. The Impact of Corporate Image on Quality, Customer Satisfaction and Loyalty for Customers with Varying Degrees of Service Expertise;Andreassen;International Journal of Service Industry Management,1998

Cited by 36 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A closer look at customer experience with bundle telecommunication services and its impacts on satisfaction and switching intention;Journal of Marketing Analytics;2023-04-11

2. Predicting STC Customers’ Satisfaction Using Twitter;IEEE Transactions on Computational Social Systems;2023-02

3. Measuring patients' satisfaction toward health tourism in Malaysia through hospital environment, nutritional advice, and perceived value: A study on Chinese exchange students;Frontiers in Public Health;2022-08-09

4. Kırgızistan GSM Sektöründe Hizmet Pazarlaması ve Hizmet Kalitesi Uygulamalarının Değerlendirilmesi;MANAS Sosyal Araştırmalar Dergisi;2022-01-31

5. Managing Cellphone Services for Customer Satisfaction: Evidence from the Base‐of‐the‐Pyramid Markets;Production and Operations Management;2020-11-19