1. Optimally Configuring General Mail Facilities;Bard;Proceedings of the USPS Advanced Technology Conference,1990
2. Five Imperatives for Improving Service Quality;Berry;Sloan Management Review,1990
3. Peak Load Pricing;Boiteaux;Journal of Business,1960
4. The Robustness of Retail-Level Price Elasticity Estimates;Bolton;Journal of Retailing,1989
5. Postal Service in the Nineties