An exploratory study of complaints handling and nature
Author:
Affiliation:
1. Department of Healthcare Information and Management; Ming-Chuan University; Taoyuan; Taiwan
Publisher
Wiley
Subject
General Nursing
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1440-172X.2012.02057.x/fullpdf
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4. Can patient safety be measured by surveys of patient experiences?;Solberg;Joint Commission Journal on Quality and Patient Safety,2008
5. Patient participation: Current knowledge and applicability to patient safety;Longtin;Mayo Clinic Proceedings,2010
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