Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers-Reference-Cited by-同舟云学术

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Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers

Published:2016-07-29 Issue:11 Volume:25 Page:1885-1901
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Li Xin¹,Guo Pengfei²,Lian Zhaotong³

Affiliation:

1. Department of Decision Sciences; School of Business; Macau University of Science and Technology; Avenida Wai Long Taipa Macau

2. Department of Logistics and Maritime Studies; The Hong Kong Polytechnic University; Hong Kong

3. Faculty of Business Administration, E22; University of Macau; University Avenue Taipa Macau

Funder

Universidade de Macau

Hong Kong Polytechnic University

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12583/fullpdf

Reference30 articles.

1. The modern call-center: A multi-disciplinary perspective on operations management research;Aksin;Prod. Oper. Manag.,2007

2. Diagnostic accuracy under congestion;Alizamir;Management Sci.,2013

3. Quality-speed conundrum: Trade-offs in customer-intensive services;Anand;Management Sci.,2011

4. The end of rational economics;Ariely;Harv. Bus. Rev.,2009

5. Inferring quality from waiting time;Debo;Management Sci.,2015

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